FAQ

Frequently Asked Questions & Information

Distribution & Wholesale Pricing

We offer wholesale and distribution pricing for coffee shops, restaurants, retailers, and beverage partners. Volume-based pricing and deeper discounts are available upon request.

Wholesale orders require a minimum of 15 cases. For pricing, distributor inquiries, or pallet shipping options, please contact us directly and we’ll be happy to assist.

Ingredients

All ingredients are listed on each product’s description page for full transparency. Our syrups are made with pure cane sugar and contain no chemical preservatives. Most of our flavors contain fewer than five ingredients, allowing the quality of each ingredient to shine through while maintaining a clean, simple formulation.

Syrup Pumps

Our bottles are designed to work with standard 28mm syrup pumps, the most commonly used size in coffee shops and cafés. By using a universal pump size rather than a proprietary system, customers can easily source pumps while allowing us to focus our costs on high-quality ingredients rather than specialized equipment.

Shipping & Handling

We work hard to ensure orders arrive quickly and in excellent condition. Retail orders may ship through any major carrier, including USPS, UPS, or FedEx, depending on destination, order size, and the most efficient delivery option available.

For wholesale orders, palletized freight shipping is available when appropriate to ensure safe and efficient delivery of larger quantities.

Receiving your order promptly and undamaged remains a top priority for us.

Turnaround Times

We keep over 500 raw materials in stock to support efficient production. In most cases, orders ship on schedule. Occasionally, specialty ingredients may require 1–2 weeks to arrive from our suppliers. If this occurs, we make every effort to communicate promptly so you can plan your production timeline with confidence.

Crystallization

Natural crystallization can occasionally occur in syrups made with pure cane sugar. This is a normal process and does not affect the quality or safety of the product. Gentle warming will typically return the syrup to its original consistency.

Color & Natural Variations

Because our syrups use natural ingredients and minimal additives, color may vary slightly between batches. These variations are normal and do not affect flavor or quality.

Storage & Shelf Life

Unopened bottles have a two-year shelf life when stored at room temperature in a cool, dry place away from direct sunlight.

Once opened, refrigeration is recommended for optimal freshness and flavor. However, following general FDA guidance for many shelf-stable condiments, the syrup may safely remain unrefrigerated for up to 60 days after opening when stored and handled properly.

Product Replacements

If a product arrives damaged or defective, we are happy to provide a replacement. To initiate a replacement, please contact us and provide photos of the product within seven days of delivery. Our policy is to replace products rather than issue refunds so we can ensure you receive the quality product you ordered.

Wholesale Orders

We welcome partnerships with coffee shops, restaurants, and distributors. For wholesale pricing, minimum order quantities, white labeling, or pallet freight options, please contact us directly for more information.

Fill Levels

Our goal is to fill bottles to a level that works best when a standard syrup pump is added, helping prevent overflow or spillage. Occasionally, some bottles may be slightly fuller than others. When this happens, we prefer to pass that extra product along to the customer rather than remove it. If you prefer to pour off a small amount before adding a pump, you are welcome to do so.

Affiliates & Influencers

We love partnering with creators, coffee enthusiasts, and industry professionals who share our passion for great drinks. If you’re interested in collaborating with Harvest Syrups through affiliate partnerships, product features, or social media collaborations, we’d love to hear from you.

Please reach out with your social media channels, audience information, and collaboration ideas, and our team will review your inquiry.

Contact & Inquiries

For the fastest response, we recommend submitting your inquiry through the contact form on our homepage.

If you prefer to email us directly, please include your name, phone number, and the nature of your inquiry so we can assist you as efficiently as possible.

Email:
harvestsyrups@gmail.com

info@harvestsyrups.com